Returns and Cancellations

GizFab Return Policy

We accept returns for stocked items only. Products that are made to order cannot be returned under any circumstances.

Before sending a return, you must notify us. If you plan to return a fast-moving product, it must be in its original, sealed packaging and unopened.

Return shipping is the customer’s responsibility. The return must be sent via a courier that provides tracking.

You have 30 days from the date of delivery to return an item.

Upon a successful inspection of the returned product, any refund will be less the original shipping cost, payment portal processing fees + £10 charge to cover administration, processing and restocking

If the inspection reveals that the item is damaged, or if the packaging has been opened, the return will be rejected. The package will be held at our workshop and returned to you at your cost.

Cancellations

When placing your order, you agreed to our terms in regards to order cancellations. As our products are Made to order, your submitted payment included a non refundable 5% deposit that secures a build slot for your order.

If you wish to cancel your order after it has been placed. It must be cancelled within 14 days.

The 5% Deposit charged will be deducted from the refund, Why? Because we are charged a non refundable fee to process your payment payment. This fee is not refunded to us when we process your refund and therefore will be deducted from your refund.

If your order has begun to be processed at any stage, Including ordering of materials and components required for the order, it will not be possible refund the order. If you wish for the remainder of the order to be processed, you may request the current progress to be shipped to you. The remaining difference will not be refunded.

Contact

If you wish to return or cancel your order, you must notify us via email from the email address the order was placed with. Requests from a different email address will not be accepted. Please include your order number in the email and a valid reason for the return or cancellation.

Please complete the form below if you wish to cancel your order.